Privacy Policy

Data protection is a matter of trust and your privacy is important to us. This Privacy Policy explains how ImportMartBD collects, uses, shares, and protects information in connection with our services and platform, regardless of the device you use.

We may update this Privacy Policy from time to time. Your continued use of the platform after updates constitutes your acceptance of the changes. We encourage you to review this page regularly.

Depending on your use of our platform, we may collect the following categories of personal data:

• Identity & Profile Data: name, date of birth, gender, username, password, email address, phone number, and profile photos.
• Business Identity Data (Sellers): company name, address, trade license, VAT registration, tax information, and director/shareholder details.
• Account & Transaction Data: payment details (processed via secure partners), delivery/billing address, order history, and purchase/sale records.
• Usage Data: how and when you use the platform, pages viewed, session data, device type, browser type, and IP address.
• Marketing & Communications Data: your interests, survey responses, marketing preferences, feedback, and chat history.
• Location Data: approximate location to support delivery tracking and regional features.
• Verification Data: identity documents required for compliance checks or fraud investigations.

We also automatically collect certain technical data via cookies and similar technologies when you visit our platform (see Section 6).

We may receive personal data:

• When you browse our website or mobile app.
• When you create a buyer or seller account.
• When you list products, make purchases, or process payments.
• When you use our chat, messaging, or customer support features.
• When you subscribe to newsletters or participate in promotions.
• When you log in via third-party services such as Google or Facebook.
• When third parties (logistics partners, payment providers) share data with us as required for service delivery.

We use your personal data for the following purposes:

• To create and manage your account and provide access to the platform.
• To process orders, arrange delivery, and handle returns and refunds.
• To verify your identity and prevent fraud or unauthorised activity.
• To process payments securely through our payment partners.
• To send you transactional updates (order confirmations, shipping notifications).
• To send marketing communications, subject to your preferences.
• To improve our platform, products, and services through analytics.
• To comply with legal and regulatory requirements in Bangladesh.
• To investigate suspected violations of our Terms or applicable law.

We may share your personal data with trusted third parties only as necessary:

• Logistics and delivery partners to fulfil your orders.
• Payment service providers to process transactions securely.
• Marketing and analytics providers operating under strict confidentiality agreements.
• Government authorities or law enforcement when required by Bangladeshi law.
• Potential business acquirers in the event of a merger or acquisition, subject to data protection requirements.

We do not sell your personal data to third parties for their own marketing purposes.

We use cookies, web beacons, and similar technologies to enhance your experience on our platform. These help us:

• Recognise your browser or device on return visits.
• Maintain your shopping cart and session preferences.
• Analyse platform usage and improve our services.
• Deliver relevant marketing and personalised content.

You may manage or delete cookies via your browser settings. Disabling certain cookies may affect platform functionality such as checkout.

You may withdraw your consent for our processing of your personal data at any time by contacting us at info@importmartbd.com. Please note that withdrawing consent may limit your ability to use certain features of the platform.

You may unsubscribe from marketing emails at any time via the unsubscribe link in any marketing email or through your account settings.

You may request to view, correct, or update the personal data we hold about you at any time through your account settings or by contacting us. We may request additional information to verify your identity before processing such requests.

We implement appropriate technical and organisational measures to protect your personal data, including:

• Restricting access to personal data to authorised personnel only.
• Using industry-standard TLS encryption for all financial and sensitive data.
• Regularly reviewing and improving our security practices.

No method of internet transmission is completely secure. You should exercise caution when sharing personal information online and never share your account credentials with anyone.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Bangladeshi law. When data is no longer required, we securely delete or anonymise it.

ImportMartBD does not knowingly collect personal data from individuals under the age of 18. Our platform and services are intended for adults. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately so we can take appropriate action.

Our platform may contain links to third-party websites (payment gateways, partner sites). We are not responsible for the privacy practices of these external sites and encourage you to review their individual privacy policies before providing any personal data.